As CleanApp service aims to match professional cleaners and domestic residents, both Cleaners and Residents are treated as Customers. While Domestic Residents hire professional cleaners, all Professional Cleaners are also contracting the Apps services to promote their profile and services, and help managing their agendas and clean bookings. Professional Cleaners are self-employed individuals, and directly liable for their working rights and taxes liabilities. Apps.London Ltd, owner of the CleanApp trademark and Apps, acts as an intermediator between Professional Cleaners and Customers, and fulfil its legal and taxes obligations applicable to its services intermediation services fees, bearing no responsibility nor being direct or indirect liable for the rendered cleaning services, which are solely selected and contracted at the discretion of the Professional Cleaners and the Domestic Residents to contract and execute cleaning services, who bear responsibility for any occurrences and events associated to the cleaning services.
CleanApp is a technology platform, accessed through the Site or the Apps, that connects users (such as you) with third party providers of cleaning services. It enables you to engage a Service Provider, Professional Cleaner, in your area for the provision of those services.
CleanApp is operated and owned by Apps.London Limited (we or us). We are a limited company registered in England and Wales under the company company number 10466871 and have our registered office at 20-22 Wenlock Road, London, England, N1 7GU. If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at email@example.com or by pre-paid post to our main trading address referred to above. If we have to contact you or give you notice in writing, we will do so by email to any email address you provide to us.
Please note that we simply provide the platform that connects users (such as you) with Service Providers and allows them to be introduced. We do not, ourselves, provide any cleaning services or other services of the type listed on the Site as being provided by Service Providers and any contract for the provision of those services is between you and the relevant Service Provider (and not us). It is up to the relevant Service Provider to perform any services you request through CleanApp (and, if requested by you, to provide any cleaning materials required) and you agree to comply with any terms of service that apply between you and the relevant Service Provider.
If you have a complaint in relation to the services provided by a Service Provider, that complaint must be taken up with the Service Provider directly. If you are unable to resolve a dispute with a Service Provider or you cannot come to an agreement with a Service Provider, please contact us and we will use our reasonable endeavours to try to resolve the dispute.
We do take reasonable measures to ensure the suitability and quality of the Service Providers, including, without limitation, conducting interviews, obtaining proof of identity and address and obtaining references. However, you acknowledge that, in carrying out any checks, covering personal identity and professional qualification, as well as working rights and fiscal compliance, we may be reliant on information supplied by third parties and we cannot guarantee that such information is accurate. We also cannot guarantee that any particular Service Provider is suitable for your purposes and you use Service Providers at your own risk, although we may remove a Service Provider from CleanApp on the basis of any feedback you or other users provide in relation to that Service Provider if we deem it appropriate, but are under no obligation to do so.
We may (but are under no obligation to) update the Site and/or the Apps from time to time, and may change the content on them at any time. You may, following an update, need to download the latest version of the App in order to continue using it.
The Site and the Apps are made available free of charge and you may download the Apps onto any number of Mobile Devices.
We make no representations, warranties or guarantees, whether express or implied, that CleanApp or any content on it: (i) will always be available or be uninterrupted; (ii) will be error-free, accurate, complete or up-to-date; or (iii) will be secure or free from bugs or viruses.
Access to CleanApp is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of it without notice. We will not be liable to you if, for any reason, CleanApp is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to access CleanApp (including configuring your information technology) and you should use your own virus protection software.
Use of, and access to, certain parts of CleanApp may require you to register with us. If you wish to register, you must complete all of the fields on the registration page.
You must not create your own CleanApp account using an email address other than your own or one that you are permitted to use and, if you know or suspect that someone other than you has successfully registered to use CleanApp using your email address, you must notify us immediately firstname.lastname@example.org.
You may not authorise others to access CleanApp using your username and password and you may not assign or otherwise transfer your account to any other person or entity. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at email@example.com and change your password.
You are responsible for all acts and omissions of any third parties who use your username or password to access CleanApp, whether fraudulently or not, and you agree to reimburse us on demand for any loss we suffer as a result of such use.
When you first request the services of a Service Provider, you will be asked to provide us with valid credit or debit card payment details to pay for the services you request through CleanApp. We will store your card details for such purpose and you agree that we may undertake authorisation checks on that card (including when you use CleanApp to request the services of a Service Provider).
If you request the services of a Service Provider for an InstaClean, same day one-off visit, payment will be taken automatically and processed by our third party payment service provider in advance of the visit using the card details previously provided by you. As these InstaClean same day service are requested for immediate execution, after you confirm your Professional Cleaner selection, address for cleaning and number of requested hours, due to the immediate response, payments are not refundable for any reason after confirmation. Exceptions will be handled in and ad hoc mode, in case the Professional Cleaner confirms last minute issues preventing the arrival or execution of the contracted services. Your payment will be processed automatically after your confirmation and payment using CleanApp
If you request the services of a Service Provider on a repeat basis with the Schedule option in the Apps, your payment will be executed also before the cleaning services are started, but may be cancelled with a minimum of 48 (fourty eight) hours notice before the scheduled date and time.
The amount you will pay will comprise: (i) a fee due to the Service Provider based on the duration of the visit(s) (i.e. the number of hours worked); and (ii) a service fee due to us as stated on the invoice you receive and calculated by reference to the number of hours (or part thereof) worked by the Service Provider. We collect the fee due to the Service Provider as agent for, and on behalf of, the Service Provider.
If any amount due from you remains unpaid, we reserve the right: (i) to charge reasonable administration costs; (ii) to charge interest (both before and after judgment) on the outstanding amount at the rate applicable to judgment debts under the Late Payment of Commercial Debts (Interest) Act 1998; (iii) to arrange for any further bookings made by you to be suspended; and/or (iv) to take such other action as we deem appropriate, including, without limitation, immediate, temporary or permanent withdrawal of your right to use CleanApp.
To the extent applicable, all fees are inclusive of VAT at the prevailing rate.
Bookings can be made on a advance Scheduled option, up to 3 (three) months in advance, with the desired frequency, dates and number of service hours as you may find needed. If you need to reschedule or cancel any bookings during this period, this will be accepted within a minimum of 48 hours before any particular date of advance booked services. Customers making a one-off booking are subject to no further commitment beyond their initial booking with CleanApp.
If you request the services of a Service Provider, we will notify you by text message and/or email when a Service Provider has accepted your request and confirmed the booking.
If you decide to cancel a booking (whether for a one-off visit or on a repeat basis), you may do so via the the Apps, subject in each case to the following conditions: (i) if a Service Provider has not yet confirmed the booking, you may cancel it without charge; (ii) if you cancel with a minimum 48 hours before the scheduled start time of the visit, you also may cancel without charge. (iii) If you cancel your bookings before meeting the minimum requirements for your booking type (i.e. 48 hours notice for Scheduled services) we reserve the right to charge the full value of the remaining booking to your registered credit or debit card. Cancellations direct with the relevant Service Provider are not permitted and will not be accepted.
If a booking is cancelled by the Service Provider or if the Service Provider fails to attend the agreed location to provide the services requested, you must notify us within 72 hours following the scheduled start time of the visit and with the Apps Review page and/or sending an email to firstname.lastname@example.org, if still required, make another request for the relevant services to be provided by the Service Provider (or another Service Provider) at another mutually agreeable time. If we have already taken payment of a deposit for such visit, we will offer you a full refund in respect of the relevant amount if you do not wish to rearrange the visit.
You agree to treat Service Providers courteously and lawfully and to provide a safe and appropriate working environment for them in compliance with all applicable laws and regulations. You also agree to provide them with all reasonable information and co-operation required to enable them to provide the services you have requested.
You acknowledge that your preferred Service Provider, if you have one, may be unavailable from time to time, whether due to illness or vacation or through ceasing to use CleanApp.
You agree, for so long as the agreement between you and us is in force and for a period of six months thereafter, not to book the services of, or engage, any Service Provider you have used, or whose contact details you have received from us, other than via CleanApp.
You must not use any part of the content on CleanApp for commercial purposes without obtaining a licence or other written consent to do so form us or our licensors.
Other trade marks, products and company or brand names mentioned on CleanApp may be the trade marks of their respective owners or licensors and all rights in such trade marks are reserved to their respective owners or licensors.
You acknowledge that CleanApp has not been developed to meet your individual requirements and that it is therefore your responsibility to ensure that the facilities and functions of CleanApp meet your requirements.
If you are a business or an individual using CleanApp in a business capacity, please note that:
If you are a consumer, you may only use CleanApp for domestic and private use. You agree not to use CleanApp for any commercial, business or resale purposes and, if you do, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We will not under any circumstances be liable for:
Your liability to us You may only use CleanApp for lawful purposes. You may not use it:
You also agree:
Content standards These content standards apply to any and all material which you contribute to CleanApp and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution, as well as to its whole. If you make use of any feature that allows you to post or upload any content to CleanApp (for example, by providing a review, feedback and/or comments in relation to a Service Provider or when making contact with CleanApp or other users of CleanApp), any such content must be accurate and genuine and must not:
You may link to the Site’s homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link to the homepage in any website that is not owned by you or in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the homepage.
We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with our content standards as set out above.
If you wish to make any use of any content on the Site other than that set out above, please contact us email@example.com.
The Site and/or the App may contain links to other websites and resources provided by third parties, including, without limitation, advertisers. We have no control over those websites or resources or their availability and any links to them are provided for your information only. You will need to make your own independent judgement regarding your interaction with any such websites or resources, including the purchase and use of any products or services accessible through them. We are not responsible for, and do not endorse, their content or their privacy policies (if any) and we will not be liable for any loss or damage that may arise from your use of them.
Nothing in the foregoing paragraph will limit our right to take proceedings against you in any other court of competent jurisdiction, nor will the taking of proceedings in any one or more jurisdictions preclude us from taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.